IT Service Management (ITSM) Consulting Services help our customers achieve operational excellence by significantly transforming their IT service management practices through highly mature & evolved ITSM best practices. The services are aimed at standardizing our client's IT operational processes and aligning them to operational best practices in the areas of people, processes and technology.
The IT Service Management Consulting practice extends our expertise to our customers by leveraging on 20+ years of experience in planning, building, managing and reviewing IT infrastructure and IT service management for customers in Asia Pacific.
Key Service Areas:
- IT Service management capabilities assessment
- ITIL & ISO 20000 readiness assessment & implementation support services
- Service desk operations review
- Offshore readiness assessment
- Process development services
- Service management process design & implementation support services
Key Benefits to our customers are:
- Stronger defense: we help educate employees to reduce your vulnerabilities
- Vigilant employees: we train your employees making them defenders too, reducing your risks
- Meet compliance: by changing employee behaviour you also meet compliance requirements